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    FAQs

    INFORMATION

    I CAN'T SEE THE PRICES, I CANT ADD TO CART 

    You can't see the prices until you registered to Ferventeshop. Also you can't add to cart before register.

    DO I NEED TO REGISTER BEFORE PLACING AN ORDER? 

    Yes, you do. You can easily create your own Ferventeshop user profile by giving an e-mail, name, surname, password and country. We recommend that you use your actual email address. Because we send you some confirmation mails about your order. Please make sure that your password is at least 6 characters.

    HOW DO I REGISTER? 

    There are two access point for registering. One of them, click “Login” at the top of our website, and you will see a registration interface, then click the “SIGN UP NOW” button to enter your information. Other is in the footer menu, just click the “SIGN UP" button to enter your information.

    WHICH INTERNATIONAL COUNTRIES DO YOU SHIP TO?

    We ship orders all over the world. If you want to know more detailed information, please consult our Customer Service staff, or write us [email protected]

    WHICH CARGO FIRMS DO YOU WORK? 

    We deliyor your orders with different cargo firms. By the way if you choose "My cargo Company" while placing order, we send your goods with you desired special cargo, On the oher hand you may choose, UPS, TNT, DHL, FEDEX, ARAMEX.

    Please pay attention! If you want to pay using Credit Card, You must choose UPS cargo company as Delivery Method.

    HOW LONG DOES DELIVERY TAKE? 

    We dont know the delivery time while choosing "My Cargo Company" option. Because depending on your aggrement between you and cargo company.

    If you choose DHL/UPS/TNT/ARAMEX/FEDEX, according to our experience :

    a) For USA, Canada, Australia customers, it takes about max 5 business days.

    b) For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 2 to 4 business days.

    c) For all other countries, it may take max 7 business days.

    However, cargo companies which are out of our control so we kindly ask our customers to be patient.

    HOW ABOUT SHIPPING COST?

    Generally speaking, the total shipping cost will depend on the following:

  • The shipment method you choseed
  • The destination country that the package is going to
  • How many items you order, and the total weight and volume (size) of the parcel
  • WHICH PAYMENT METHOD DO YOU ACCEPT? 

    If you choose "My Cargo Company" for Delivery Method, usualy money will carry by your cargo company. Or depending your aggrement between you and your cargo company like SWIFT/Bank Transfer, Western Union, Cash. You may consult our Customer Service staff for detail information .

    By the way, you may also use Credit Card for the Payment. But please be sure taht you choosed "UPS" as Delivery Method.

    Cradit Cards must have internation payment capability and 3D secure system for the successful payment proccess