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    Security

    INFORMATION

    Ferventeshop, Fervente (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to maintaining the utmost security for your account details, personal information and payments.  We are always here to answer any questions you might have about security. Just drop our customer care team an emailif you have any questions or concerns that haven’t been answered by this document.

    Ferventeshop has been restructured by using state of the art technology for serving you without interruption 24 hours a day. Ferventeshop.com will not keep and record the credit card details of its customers at any time and under any condition. No employee of Fervente may access the credit card details of ferventeshop.com customers.

    Therefore your credit card details are not seen by anyone at any time. For this purpose, the universally accepted SSL (Secure Socket Layer) security system is used for your Credit Card Security during the order transactions.

    Your credit card details are encrypted before being sent and delivered in this manner. Your details may never be stolen during the transfer.SSL technology has become a world standard due to the superior security it provides and its method of encryption. Your browser (Internet Explorer, Google..etc.) will recognize this system immediately and show the addresses starting with https- (secure pages) on the address line starting with –http- meaning the secure pages for reassuring you that the pages you enter are secure. Besides, you will see the LOCK icon indicating the security condition at the bottom of your screen. Our security system is compatible with all the browsers using SSL.

    Shopping Security

    Shopping security on ferventeshop is provided with the SSL (Secure Sockets Layer) Protocol. Thanks to the SSL Protocol, the credit card details you have entered during shopping are encrypted independently from ferventeshop and transferred securely to the Virtual POS System of the bank from which provision will be received in the systems realized in the electronic environment and calling for provision of secure flow of information.

    We have also introduced 3D Secure Services for customers using Visa and Mastercard to shop on ferventeshop.

    Besides, the SSL Protocol also verifies that you are not in a fake version of the website you want to enter but you are on the right website. You can examine the SSL certificate by double-clicking on the lock icon under the page where you enter your credit card details and the internet address is transferred from http to https.If you would like to obtain more detailed information about the SSL Protocol, you can examine the website www.ssl.com

    Except on the order payment pages secured with the SSL Protocol, do not write your credit card details in any of the communications on the internet (e-mails, fast messaging services, customer relations communication forms, etc.).

    Log in Details

    Whenever you log in on ferventeshop, we employ Secure Socket Layers (SSLs), which encrypt data so it cannot be easily accessed by third parties who might have unauthorized access to your computer. We never store any financial details. 

    Privacy

    All the personal information we hold about you is stored on secure servers. For more details, see our Privacy Policy.

    Phishing and Internet Fraud

    Phishing refers to the practice of fraudulently contacting people and asking them to provide confidential information, such as bank details, home address and date of birth.

    From time to time, we will contact our customers asking them to confirm personal details relevant to their order, such as shipping address or telephone number. If you are in any doubt about whether an email you have recieved is in fact from ferventeshop, please contact our Customer Service Team by email before replying, so we can confirm that the email was in fact sent by us.

     

    Cookies

    Cookies are small text files which your computer stores when you visit certain web pages. We use cookies to help personalize your experience on ferventeshop and to track trends in traffic. Cookies do not collect personally identifiable information about you. You must enable cookies on your computer to purchase any of our products. To find out more about how and why we use cookies, see our Privacy Policy.

    These Terms may not be used with malicious intent due to misspellings and translation errors.

    These Terms and content of the website are copyrighted.

    © 2016. FERVENTESHOP. All Rights Reserved.

    Updated: June 2016