RETURN POLICY
RETURN POLICY
How to return itemsIf for any reason you wish to return a product, please contact our Customer Support Team as soon as possible, and our team will take care of your request :
Therefore your credit card details are not seen by anyone at any time. For this purpose, the universally accepted SSL (Secure Socket Layer) security system is used for your Credit Card Security during the order transactions.
Email us at: [email protected]
Help Desk: +90 212 518 40 40
Hours of operation on weekdays :9:00 am-18:00 pm
Items eligible for return
• Products that are damaged or faulty
• Orders that arrive incomplete
• All returns must be returned in their original packaging, and in the condition which they were received.
Please contact our Customer Support Team within 3 working days of delivery to request an item return.
Credit may be returned to you in the following ways:
• As an exchange (as appropriate) for another item from www.ferventeshop.com
• As a refund to your account in Fervente
Items which cannot be returned
Products can not be returned more than 3 days of delivery.
